Privacy Policy
Thanasi Stays Company Registration Number: 16992209 ICO Registration Reference: C1876419
Last updated: June 2026
1. Who we are
Thanasi Stays (“we”, “us”, “our”) is a short-term serviced accommodation provider operating in Leicester and Oadby, United Kingdom. We are registered with the Information Commissioner’s Office (ICO) under reference C1876419.
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
Email: [your contact email] Address: Leicester, UK
2. What data we collect
We may collect and process the following personal data about you:
Identity and contact information
• Full name
• Email address
• Phone number
• Home or billing address
Booking information
• Dates of stay
• Property booked
• Number of guests
• Special requests or requirements
Payment information
• Payment method details (processed securely via third-party payment providers — we do not store full card details)
Communications
• Messages and enquiries sent to us directly
• Feedback and reviews
Technical data (website visitors)
• IP address
• Browser type and version
• Pages visited and time spent on site
• Referral source
3. How we collect your data
We collect your personal data in the following ways:
• Direct bookings — when you book a property through our website or booking engine
• Online travel agencies (OTAs) — when you book through Airbnb, Booking.com, or other platforms, they share relevant booking details with us
• Enquiry forms — when you contact us via our website contact form
• Email and messaging — when you communicate with us directly
• Automatically — technical data collected when you visit our website
4. Why we use your data (legal basis)
We process your personal data for the following purposes and on the following legal bases:
Purpose Legal Basis
To manage and fulfil your booking Performance of a contract
To communicate with you about your stay Performance of a contract
To process payments Performance of a contract
To comply with legal obligations (e.g. tax records) Legal obligation
To respond to enquiries Legitimate interests
To improve our services and website Legitimate interests
To send marketing communications (where you have opted in) Consent
5. Who we share your data with
We do not sell your personal data. We may share it with the following third parties where necessary:
• Hostaway — our property management system, used to manage bookings across all channels
• Airbnb, Booking.com and other OTAs — where your booking originated from that platform
• Payment processors — to securely handle transactions
• HMRC and regulatory bodies — where required by law
• Professional advisors — such as accountants or legal advisors, bound by confidentiality
All third parties are required to handle your data securely and in accordance with applicable data protection law.
6. How long we keep your data
We retain your personal data only for as long as necessary:
• Booking records — 7 years (required for HMRC tax compliance)
• Guest communications — 2 years after your last stay
• Marketing preferences — until you withdraw consent
• Website technical data — up to 12 months
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data in certain circumstances
• Right to restriction — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to our processing of your data where we rely on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at the details in Section 1. We will respond within 30 days.
8. Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is limited to those who need it to carry out their duties.
10. Transfers outside the UK
Some of our third-party service providers (such as Airbnb and Hostaway) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision, in accordance with UK GDPR.
11. Changes to this policy
We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.
12. How to complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk Phone: 0303 123 1113 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do reach out to us first.
